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Lawsuit against Sony for Not Honoring Warranty Agreements of Defective PS5 Controllers

On February 12th, in a complaint filed in the Sothern District of New York, the Japanese conglomerate has been accused of violating consumer fraud statutes and breaching warranty agreements regarding the PS5 DualSense wireless. A class-action lawsuit has been filed against Sony for the ‘drift defects’ of the controllers.

The suit alleges that the PS5 controllers have an apparent defect that allows the characters to drift around the screen even when they are not moving the joystick.

Lmarc Turner, the lead plaintiff of the case, experienced the controller’s drift issue immediately after buying the PS5 in early February. Turner contacted customer services, but he was not given proper advice and was reportedly left with some lame advice of troubleshooting the defective controller.

With an unsatisfactory experience after contacting Sony’s customer service, Turner bought another DualSense controller for $69.99 after a couple of days. The complaint says, “Had he been aware of the Drift Defect before purchasing his PS5, he otherwise would not have purchased the PS5, or would have paid substantially less for it.”

Sony should have known how widespread the issue was as online consumer complaints were being made directly. The complaint says, “This defect significantly interferes with gameplay and thus compromises the DualSense Controller’s core functionality.”

Sony has been asked to launch a recall or free replacement program for all the existing customers. The lawsuit also calls for damage payments to customers to reimburse them for any expense made by them due to the damage. The compensation includes any repurchase of new controllers or other pocket expenses.

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